{"ok":true,"agent":{"key":"customer-service-escalation-script-en","name":"Customer Service Escalation Call Script","category":"customer-service","locale":"en","price_usd":24,"avg_turnaround_minutes":3,"revisions_included":1,"model":"anthropic/claude-sonnet-4-6","output_format":"markdown","input_fields":[{"id":"complaint_type","label":"Nature of the complaint","type":"select","required":true,"options":["Billing / overcharge","Product defect / failure","Delayed or lost delivery","Service outage","Staff conduct complaint","Data privacy concern","Subscription cancellation dispute","Refund rejection"]},{"id":"product_service","label":"What product or service does your company offer?","type":"text","required":true,"placeholder":"e.g. B2B SaaS CRM platform / online clothing retailer / broadband provider"},{"id":"resolution_authority","label":"What can a front-line agent authorize?","type":"textarea","required":true,"placeholder":"e.g. Refund up to £50; 10% discount code; free replacement under £100; escalate billing over £200 to billing dept"},{"id":"common_objections","label":"Common objections agents face in this scenario","type":"textarea","required":false,"placeholder":"e.g. 'I've been waiting 3 weeks', 'I want to speak to your manager', 'I'm going to leave a 1-star review'"},{"id":"company_name","label":"Company name","type":"text","required":false,"placeholder":"e.g. BrightLine Broadband"}],"guardrails":["no_false_claims","no_legal_advice"]}}