{"ok":true,"agent":{"key":"hotel-crisis-guest-response-en","name":"Hotel Guest Complaint Response (Formal Letter)","category":"hospitality","locale":"en","price_usd":22,"avg_turnaround_minutes":3,"revisions_included":1,"model":"anthropic/claude-sonnet-4-6","output_format":"plain","input_fields":[{"id":"hotel_name","label":"Hotel name and tier","type":"text","required":true,"placeholder":"e.g. The Grand Meridian — 5-star city-centre hotel"},{"id":"guest_name","label":"Guest name","type":"text","required":true,"placeholder":"e.g. Ms. Claire Beaumont"},{"id":"complaint_details","label":"What happened? (be specific — the complaint details)","type":"textarea","required":true,"placeholder":"e.g. Guest arrived at 14:00, room wasn't ready until 17:30. When ready, found previous guest's items in wardrobe. Reported mold smell in bathroom. Requested upgrade three times — received once but room was noisy from street."},{"id":"stay_dates","label":"Stay dates and booking reference","type":"text","required":true,"placeholder":"e.g. Jul 18-21, 2026 — Booking ref #GH204411"},{"id":"what_went_wrong","label":"What actually went wrong on your side?","type":"textarea","required":true,"placeholder":"e.g. Housekeeping ran 2.5h behind due to large group checkout; departing guest items left in error; ventilation issue in room 412 (now resolved); noisy room allocation not flagged by front desk"},{"id":"gesture_available","label":"Goodwill gesture you are willing to offer","type":"text","required":true,"placeholder":"e.g. Full refund of first night (£285); complimentary upgrade + champagne on next stay; 30% off next booking code"}],"guardrails":["no_false_claims","no_legal_advice"]}}